Communication & Support
We provide multiple channels for effective communication and dedicated support for all enterprise clients.
For specific questions and personalized assistance, we recommend contacting your dedicated account manager.
Enterprise Services Agreement
Terms of Service
Clear terms and conditions for our professional streaming and distribution services.
Billing & Payment Terms
Our automated billing system ensures seamless service continuity through immediate payment processing.
Important: Automated enforcement cannot be manually overridden.
Payment Timeline & Consequences
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0
Payment overdue (invoice due date)
Automatic reminder notification sent to registered email address.
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3
3 business days after first notification
Management dashboard access suspended. Email notification sent. Services continue running. Access restored automatically upon payment.
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7
7 business days after first notification
All services suspended. €175 administration fee applied plus 5.25% statutory interest per EU Directive 2000/35/EC.
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15
15 business days after first notification
Services terminated and deleted. Restoration requires €275/hour engineering fee. Time required depends on service complexity.
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30
30 days after first notification
All databases permanently deleted and irrecoverable.
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45
45 days after first notification
Contract void. All associated penalties and cancellation fees apply.
Actions apply where applicable
Custom Services & Engineering
Professional engineering services for modifications and enhancements to existing deployments.
Engineering rate: €275 per hour
All custom work requires pre-approved quotation and signed client authorization.
Exceptions may apply under Master Service Agreement (MSA) contracts.
Service Continuity
We maintain high availability and reliability standards for all enterprise services.
Service Level Agreement
- 99.9% uptime guarantee for production services
- 24/7 automated monitoring and alerting
- Scheduled maintenance windows with advance notice
- Priority technical support for enterprise clients
Data Protection & Privacy
We are committed to protecting your data according to GDPR and industry best practices.
- End-to-end encryption for all data transmission
- Regular automated backups with geographic redundancy
- Data retention policies compliant with local regulations
- Restricted access controls and audit logging
Liability & Limitations
Service limitations and liability terms for enterprise agreements.
- Liability limited to service fees paid in the preceding 12 months
- Force majeure exceptions for circumstances beyond our control
- Mutual indemnification for third-party claims
Questions About Our Terms?
Our enterprise team is ready to clarify any aspects of our service agreement.
Contact Enterprise Team